Refund Policy

Refunds will be issued under Australian Consumer Law (ACL), consumers have an automatic right to a repair, replacement, or refund if a product or service is faulty, unsafe, does not work, or does not match its description.

 

When You Get a Refund

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• Major Problems: If a product has a major failure, you have the right to choose between a full refund or a replacement.

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• Minor Problems: If the problem is minor, the business can choose to fix the product instead of giving a refund, and they must do so within a reasonable time.

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• Form of Payment: Refunds must be given in the same way you paid, unless you agree to something else like a store credit.

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When You Are Not Entitled to a Refund

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• Change of mind: Stores are not legally required to give refunds or exchanges if you simply changed your mind, picked the wrong size, or found it cheaper elsewhere—unless it is part of their voluntary store policy. 

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• Self-inflicted damage: If you caused the fault by misusing the product or ignoring instructions.

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• Known defects: If the defect was pointed out to you before you made the purchase.

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Statewide Distribution voluntary store policy.

all general credits for goods returned will only be accepted for goods returned inside of 30 days from date of dispatch in original packaging conditions. good will be inspected and confirmed to match policy a 25% restocking fee and any other associated fees may apply to the total refunded.

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